But okay, lets say I have an idea that this is the case so I click statistics right away (click count 3) to see that the user is indeed using 100% disk space. Before I would be able to quickly see the disk space is full, this I might not see immediately anymore. Then I need to start debugging why my user has problems receiving mails, lets imagine it is because of 100% disk usage. This is my biggest concern: I need to use many more clicks in order to do my tasks, i.e if I had a customer with mail problems, i log in to my reseller account, need to go into another page (click count: 1) to change to my customers account (click count 2). The sidebar icons really requires you to hover over them to understand what they do. I understand it is the plan to make this default, but it requires a lot of work before it can be used as default! There are too few statistics, and I need to actually navigate there with a mouse click before I get there. The dashboard is a rather bad substitute (for the sidebar), the stats is at the bottom, in a weird non-tabular layout that makes it much harder to understand the statistics (same goes for the statistics page). As many users say, the informative sidebar is gone, it is a huge loss of overview and functionality Furthermore there are no information on the general release page of this change, I had to go into the actual Release Notes where the change is hardly visible. Such changes should be branched out to a new style so you can get feedback for longer time, similar to how you rolled out the initial Paper Lantern theme. However I had not expected such a massive change to the Paper Lantern theme, it REALLY impacts the workflow in cPanel. I had expected x3 to be gone and users moved to Paper Lantern, this is not what I am complaining about (although I thought users on x3 would stay on the retro style, this does not appear to be the case, but never mind). The way this change was introduced I find to be unacceptable, it is a very large change. I would like to also add my concerns about the new Paper Lantern theme.
![cpanel paper lantern theme download cpanel paper lantern theme download](https://i.ytimg.com/vi/JsjtSxye9HA/maxresdefault.jpg)
That will tell you exactly what to do better than anyone on this forum can. I humbly suggest that you guys re-read Nielsen and Krug, and run some real world usability tests with real users. They would certainly not be my top choices. I really appreciate the explanation behind these changes from However, if the features are half-baked, just don't roll them out yet!Īlso, do you really think that the three most important features that need to be present on every cPanel screen are "Statistics", "Dashboard" and "User manager"? Because that's what the current design is telling us. Solution: pick one, and/or don't assign arbitrary stuff to Dashboard. There's no clear difference between Dashboard and Statistics.
![cpanel paper lantern theme download cpanel paper lantern theme download](https://images.template.net/wp-content/uploads/2015/03/Completely-Responsive-Flat-Design-788x734.jpg)
Having to hover over the icons, so I can see what they do, reminds me of playing Monkey Island, without the fun! :) Solution: visible text labels. I don't want to "hunt and peck" for information, I want to see it. Non-descriptive icons on the left with no name do not provide a good user experience. It's bad enough that the name of the hosting plan was removed with Paper Lantern.
![cpanel paper lantern theme download cpanel paper lantern theme download](https://www.inmotionhosting.com/support/wp-content/uploads/2017/05/cpanel_paper-lantern_cpanel-x3-theme.png)
I need to see the usage of the account at first glance. The sidebar with the stats is vital information.
![cpanel paper lantern theme download cpanel paper lantern theme download](https://4.bp.blogspot.com/-0-uCh879FFg/T1s0fmmiJiI/AAAAAAAAAAM/AOmBciGyUZ0/s1600/0fa6beba-175f-dc14-414d-cd4ee0dcd28c.jpg)
Responsive design is nice to have, but not a must have. When I first loaded the new Paper Lantern I thought it was broken! I also agree that when customers are working (and cPanel is "work"), they mostly do so from desktop computers.